Right of Withdrawal & Withdrawal Form
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (EmeraldHost UG (haftungsbeschränkt), Kurfürstenstraße 10, 50678 Cologne, Germany, telephone: +49 221 2926 5060, e-mail address: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services, for which the contract provides for the payment of a price, during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Expiry of the right of withdrawal
In the case of a contract for the supply of services that obliges the consumer to pay a price, the right of withdrawal expires upon the complete performance of the service if the consumer has given prior express consent that we begin the performance of the service before the end of the withdrawal period and has acknowledged that they lose their right of withdrawal upon the complete performance of the contract by us.
Model withdrawal form
If you want to withdraw from the contract, please fill in this form and send it back.
To EmeraldHost UG (haftungsbeschränkt), Kurfürstenstraße 10, 50678 Cologne, Germany, e-mail address: [email protected]:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
Withdraw from contract
Use this form to withdraw from your contract as a consumer. After you submit it, your withdrawal is forwarded to our support team and processed promptly.
Optional: Sign in with your customer account to pick the contract directly from your services; your name and e-mail address are then filled in already.