NIS2 – Domain Owner Verification

Since the EU directive NIS2 came into force, the contact details of domain owners have to be verified. You will receive a one-time email with a confirmation link that you need to click. If you do not confirm in time, your domain will be temporarily deactivated – but it will not be deleted and is reactivated automatically once you confirm.

What is NIS2 and why does it affect my domain?

NIS2 is a European Union directive intended to strengthen cybersecurity in Europe. One part of it concerns domains: registries and domain providers (registrars) are required to keep accurate and verified data about domain owners.

For you as a customer this means: the email address stored as the owner contact for your domain must be demonstrably reachable. That is exactly what the owner verification checks.

We handle domains through our registrar InterNetX. The verification email is therefore sent via their system, and the confirmation link points to the domain domain-robot.org.

Who is affected?

The verification affects all domains – regardless of:

• the extension (e.g. .de, .com, .net, .eu)
• the term of your domain
• the registration date (both new and existing domains)

You only have to confirm the stored email address once – not with every renewal.

How to complete the verification

1. Open your mailbox
   Open the mailbox of the email address stored as the owner contact for your domain (e.g. your-email@example.com).

2. Find the email
   Look for the verification email from do-not-reply@domain-robot.org. The subject line can vary and may appear in English or German – for example:

   your-domain.com - Owner Verification
   deine-domain.de - Inhaber-Verifizierung
   Action required – Domain owner verification
   Handlungsbedarf – Verifizierung des Domaininhabers
   

   It is therefore best to search by sender rather than by subject. Also check your spam or junk folder – such messages often end up there.

3. Verify authenticity
   Make sure the email is genuine. You will find the characteristics in the section How do I know the email is genuine?.

4. Open the link
   Click the confirmation link in the email. It takes you to a page on domain-robot.org.

5. Complete the confirmation
   Confirm your contact details there. You will then receive a confirmation that the verification was successful.

How do I know the email is genuine?

Because such emails are often mistaken for phishing, here are the key characteristics of a genuine verification email:

• The sender is do-not-reply@domain-robot.org.
• The link points to domain-robot.org. This is the system of our registrar InterNetX. Hover over the link (without clicking) to see the target in your email program.
• Your specific domain is named (e.g. your-domain.com) – depending on the subject line variant, only inside the email itself.
• Payment details are never requested – no credit card, bank details or PayPal access.
• You are never asked for a password – neither your EmeraldHost password nor any other credentials.
• There is no file attachment for you to open.

What happens if I miss the deadline?

If the verification is not completed in time, the domain is deactivated. This means:

• Your website and the associated email addresses are no longer reachable.
• However, the domain remains registered and is not deleted. You will not lose it, and it will not be given to anyone else.

Here is how to get your domain back online:

1. Complete the verification
   Confirm your contact details using the link in the verification email. If you can no longer find the email, request a new link from our support.

2. Wait for automatic reactivation
   After a successful confirmation, the domain is reactivated automatically. You do not need to do anything else.

Contacting support

Contact our support if:

• your stored data is incomplete or no longer up to date,
• you have not received a verification email,
• the confirmation link has expired or does not work,
• you need a new verification link,
• you are unsure whether an email is genuine,
• your domain has been deactivated and you need help reactivating it.

So that we can help you quickly, please provide:

• the affected domain (e.g. your-domain.com)
• the stored email address (e.g. your-email@example.com)