Information for Parents

Information for Parents

EmeraldHost UG (limited liability)

Maybachstraße 115

50670 Cologne


Dear parents and guardians,

Welcome to EmeraldHost. We are glad that you have landed on this page and would like to answer all your questions. Therefore, here you will find not only important information about our services and the payment process, but also contact options and links to other pages that might interest you. You are also welcome to watch the video on this page - there we have summarized some interesting facts about EmeraldHost for you.

What are the obligations?

By placing an order with EmeraldHost, there are no further obligations for you. There is neither a minimum contract period nor a cancellation period or notice. If the prepaid credit is used up, the rented services are simply paused or switched off after a certain time.

Can the credit account be overdrawn?

Due to our credit system, the maximum amount that can be spent is what was loaded. This means that it is not possible to overdraw the credit account. So you pay a maximum of what you load.

Fallen zusätzliche Kosten an?

There are no additional costs under any circumstances. Support as well as consulting or similar services are always free of charge.

What information must be provided?

For a free registration only a username, an email address and a password to log in again are necessary. Thus, you remain anonymous at all times. The only exception is the ordering of domains. Here, the full name, address and other data are necessary, which must be provided during the ordering process and are transmitted to the registry for owner information.

How is payment made?

You can top up your balance using paysafecard, PayPal, Instant bank transfer or credit card. These payment methods are especially characterized by their security. The credit loading takes place within a few minutes.

When can be ordered?

Orders and credit recharges are possible at any time, as our system processes them automatically. Thus, orders can be placed even on weekends, holidays and in the middle of the night.

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